15 Years Focus on Natural Cosmetics Manufacturer

OUQIAN Makeup

15 Years Focus on Natural Cosmetics Manufacturer
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Need help? Check our FAQs.

Frequently Asked Questions

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+ How does your factory control quality?

100% inspection is strictly carried out for all raw materials and packaging materials before production to ensure qualified sourcing. During the production process, we conduct professional quality spot checks every half an hour, three times in a row for key procedures. Besides, a strict AQL QC inspection will be fully implemented before delivery, ensuring each finished product meets the high quality standard

+ Can you accept the small MOQ and private label?

Yes, we gladly accept small MOQ orders with private label customization, and we are flexible with the quantity to meet your diverse business needs. Feel free to contact us for more detailed information regarding your private label orders. Our top priority is always to maximize our clients’ convenience and provide flexible & satisfying cooperation service for every partner.

+ How do you deal with quality problems?

If any quality problems are caused by our production and manufacturing process, our factory will take 100% full responsibility for it unconditionally. We will immediately arrange for re-production, replacement or a full refund according to your actual needs, and conduct a thorough root cause analysis to avoid recurrence. Customer satisfaction and product quality are always our core principles.

+ Can I make sample based on my demand?

Certainly, we can make customized samples fully based on your specific demands and requirements. Our factory has a professional R&D engineering team that specializes in creating a perfect proof sample for your confirmation before the official OEM mass production starts. The sample can be adjusted repeatedly until it meets your full satisfaction, ensuring the bulk order is exactly what you expect.

+ What's the universal lead time for order delivery?

Normally, the universal lead time for our customized orders is 10-15 working days upon receipt of your deposit and confirmed samples. For stock products with no customization needs, we can arrange the shipment and send the goods to you within 5 working days. All shipments will be well prepared and delivered as scheduled with full tracking provided.

+ What are your payment terms?

We accept various common payment methods: T/T, Paypal and Western Union, all safe and easy to operate. Our regular payment term is 30% deposit in advance to confirm your order and arrange production, then 70% of the payment is paid before shipment. Flexible negotiation is available for bulk orders.

+ Can I customize my own products with my own logo and packaging?

Yes, you can fully customize your own products with your exclusive logo and packaging designs. If you have a specific product in mind, we can also adjust the ingredients and formulas according to your exact requirements. All custom design production is processed in our own factory, and we can provide finished customized samples for your confirmation if needed, perfectly meeting all your private label needs.

+ Can you do OEM and ODM orders for me?

We gladly accept all OEM and ODM orders for your full customization needs. Please feel free to contact us and send over your product design, formula or detailed requirements. We will provide you with a competitive and reasonable quotation promptly, and arrange our professional team to make the customized samples for you as soon as possible, ensuring efficient progress for your project.

+ What certification do you have?

We have complete and authoritative certifications including GMPC, ISO and MSDS for all our products, which fully comply with international quality and safety standards. Besides, we can also assist you to apply for the CPSR certification for your products as required, with the relevant official document fees borne by your side. All certifications ensure our product quality is reliable and qualified for global sales

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